Contact Support — Carvia

Effective date: 23 May 2026 Last updated: 10 June 2026 App version: 1.0.2 (Build 28)

We’re an independent developer. We read every support email and try to reply within a few business days.

Email

support.carvia@gmail.com

To help us help you, please include in your first message:

Device model (e.g. iPhone 15 Pro)
iOS version (e.g. iOS 26.4)
Carvia version and build — visible at the bottom of the in-app About screen
Short description of the issue — what you did, what you expected, what happened
Screenshot or screen recording, if useful

Please do not include sensitive personal information in your support email unless we genuinely need it to reproduce a problem.

In particular:

Do not send photos of your driver’s licence, registration, ID, bank statements, credit cards, or any document that uniquely identifies you.
Carvia does not need your real-time location to help — describe the situation in words instead.

We will only ask for what we actually need to debug the issue.

Parking detection that fires too eagerly or too rarely.
Live Activity / Dynamic Island appearance or timing.
Notification reminders, distance alerts, geofence questions.
Add Car flow / picker behaviour, brand & model coverage.
Delete Car / Delete Account flow.
App Store purchase / restore questions (we may direct you to Apple for the purchase itself).
Bug reports and feature suggestions.

Anything that requires reaching into your real vehicle (Carvia does not connect to vehicles).
Issues that are clearly on the OS side (please report those to Apple via Feedback Assistant).
Recovery of data that was deleted via Delete Account or by removing the app — both actions are immediate and irreversible.

Best-effort, typically within a few business days. Email is the only support channel; there is no phone or chat line.

We can respond in English and Arabic. Translations may be slower for other languages.